Credit pack refund policy
You can request a refund for the unused part of a credit pack. We refund the price in proportion to the unused credits from that pack. For example, if you used 10 of 30 credits, we refund 20/30 of the price. Credits already used are not refundable.
Refund policy
- Credit packs are one-time purchases. Credits never expire.
- You can request a refund for the unused part of a credit pack. We refund the price in proportion to the unused credits from that pack. For example, if you used 10 of 30 credits, we refund 20/30 of the price. Credits already used are not refundable.
- Free signup credits have no cash value.
- Normal generation failures use no credit. Failed generations automatically return their credit.
- To request a refund, email [email protected] from the email you signed in with, and include the order date. Refunds go back to the original payment method through Stripe. Once issued, the refunded credits are removed from your balance.
How failed generations are charged
If a normal generation fails, no credit is used; any reserved credit is returned automatically. Uploading an explicit photo that breaks the content rules uses 1 credit even though no image is made.
FAQ
Can I get a refund for unused credits?
You can request a refund for the unused part of a credit pack. We refund the price in proportion to the unused credits from that pack. For example, if you used 10 of 30 credits, we refund 20/30 of the price. Credits already used are not refundable.